Returns Policy

All products carry a twelve month warranty. Faulty products can be returned and we will send out a replacement, where no replacement is available, a refund will be issued. The customer should return it along with the order number and a description of the fault. If the product is faulty, we will pay for the postage to return it to us (return postage should be at reasonable cost). The delivery address for returns is:

Returns Dept
Unit 5A Wimsey Way
Alfreton Trading Estate
Alfreton
Derbyshire
DE55 4LS

Returned items should be sent recorded for the customers security.
If a product has to be replaced we will cover the cost of sending out the replacement, the cost of returning the product to us is between us and the customer. If a returned product is found to be not faulty, the product will be returned to the customer at their expense.

A return address label is attached to each order with our returns address on it (see above), if an order cannot be delivered the Post Office will keep it for five days, after that it will be returned to sender.

Every effort is made to ensure that all products are in full supply where available, products that are not available are normally back in stock within 3-4 days, subject to manufacturer availability.